Information for Guests

Terms & Conditions

Acceptance of a booking is acknowledgment and agreement to these terms and conditions.

The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.

Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.

REFUNDS WILL NOT BE GIVEN ON EARLY DEPATURES ONCE ARRIVED

Changes or cancellations for during the Christmas School Holidays

Must be made prior to the 31st of October. If cancelling after the 31st of October and accommodation or site can be resold a refund will be issued less the cost of the first nights accommodation. Refunds may take up to 30 days.

Cancellation during period of High Demand

All cancellations during peak season will incur a cancellation fee, equivalent to the cost of the first night’s accommodation.

During the summer holiday period any changes or cancellations must be made prior to 31 October.

If cancelling prior to 31 October, a refund will be issued less the cost of the first night’s accommodation.

If cancelling after 31 October and the site can be resold, a refund will be issued less the cost of the first night’s accommodation.

During the Easter holiday period, cancellations must be made 14 days prior to arrival date, a refund will be issued less the cost of the first nights accommodation. If cancelling within 14 days of arrival no refunds will be given.

During public holidays, other designated holidays and special local events no refunds will apply.

Cancellation during period of Low Demand

Deposits on reservations cancelled more than 7 days prior to arrival, will be refunded less the cost of the first nights accommodation.

Deposits on reservations cancelled within 7 days of arrival date will not be refunded. However, deposits can be transferred to a future reservation, but may be subject to any future advertised tariff increases.

Notification of Cancellation

All requests for refund must be made directly with the caravan park.

Requests for refund can be made verbally. In these instances, the Park Manager / Caretaker will formally respond in writing as a shared record of the request and confirmed outcome.

Failure to notify of a cancellation or if a guest does not arrive within 24 hours of the reservation date, the reservation will be cancelled, without refund of any paid deposit or fees. Exemptions may be considered under clause 4.7 of the Port Fairy Caravan Parks Refund Policy.

Maximum stay limit

Council managed caravan parks serve as designated Tourist Parks, providing short-term accommodation options for holidaymakers. Moyne Shire caravan parks welcome both casual tourists and essential key worker personnel. Each occupant is eligible to stay at any given site within a designated park for a maximum duration of 59 consecutive nights.

This policy is in place to manage occupancy levels effectively, particularly during peak seasons such as holidays or summer vacation periods. The maximum stay limit ensures that more guests have the opportunity to enjoy the facilities of the caravan park during busy times.

Site Maintenance: The 59-night maximum stay policy is instrumental in ensuring that the caravan park sites are meticulously maintained to meet established standards of quality and upkeep. Our commitment to maintaining high standards of cleanliness and amenities enhances the overall experience for all guests.

By booking a stay at our caravan parks, guests acknowledge and agree to adhere to the maximum stay limit of 59 consecutive nights. We appreciate your cooperation in helping us manage occupancy levels and maintain the quality of our facilities for all visitors.

Promotional code, voucher or membership discounts

Must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Only one promotional/membership offer can be redeemed on any booking.

Vehicles

In the respect for the comfort of others staying at each of the Port Fairy Caravan Parks, we only allow one vehicle per booking unless prior arrangement with management. The speed limit throughout our caravan parks is walking pace.

Persons under 18 years of age

Must be accompanied by a parent or guardian for the full length of their stay.

Noise

In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm. Drunkenness, loud parties and offensive behaviour will not be tolerated. Your booking will be immediately terminated, and you will be asked to leave without a refund.

Damages

If there are any damages caused to the cabin, including, but not limited to; furniture, walls, floors or electrical equipment, we will charge the credit card details provided at the time of booking for the total amount to repair damages.

Credit Card or Debit Card fees (online bookings)

If you wish to pay by MasterCard or Visa credit, we will charge a non-refundable card surcharge of 1.00% of the total transaction value through our online booking.

Bedding

Bedding is supplied in all cabins.

Smoking

We strictly prohibit smoking in the Cabins, Camp kitchen and Toilet blocks. If you smoke in the cabins, camp kitchen or toilet block there will be a $200.00 cleaning fee that will be charged to your credit card details provided at the time of booking to compensate blocking off the room to air out and clean the cabin.

Child

The child rate applies to ages 5-17 years

Allocation

Although we make every effort to keep you on the site you have booked, management reserve the right to move you.

We reserve the right to refuse entry into Parks.

Our terms and conditions may change from time to time.

Please check our website for any updates to our terms and conditions.

Animal Policy

This policy applies to all Caravan Parks operated by the Moyne Shire Council.

Dog and animal access to other Crown land managed by the Authority falls under the relevant Victorian or

local government legislation and rules. This policy does not supersede any other legislation regarding dogs or animals.

Guests must notify and discuss the prospect of dogs staying with them at an Authority Caravan Park before their arrival. Failure to do this may result in the refusal of the guest’s dog(s) stay at the Caravan Park.

Guests that are permitted to have dogs stay with them must:

(a) No more than two (2) dogs are permitted per allocated dog friendly Camping Sites.

(b) Dogs must be kept under effective control at all times and must not be left unattended.

(c) Dogs must be registered.

(d) When dogs are outside the van/tent/annex/RV etc they must always be on a lead under the effective control of a person who can manage the dog.

(e) Dogs are not permitted in common areas unless advised by Caravan Park management.

(f) At night, dogs must be tied up or corralled in a suitable enclosure from which the dog cannot escape.

(g) Owners must not allow the dog(s) to enter other Camping Sites.

(h) Dog owners must clean up after their dogs immediately and dispose of the waste in designated bins.

(i) Excessive barking will not be tolerated and will be treated as excessive noise issues as per the Caravan Park and Camping Grounds Rules.

(j) Aggressive behavior by dogs will not be tolerated. Owners will be asked to take steps to correct the aggressive behavior in the first instance. If the aggressive behavior cannot be mitigated the Dog(s) may be required to leave the Caravan Park.

(k) All other relevant Victorian and local council regulations must be followed in respect to the dogs, including, but not limited to, dog regulations (such as timeshare regulations and lead regulations) on surrounding beaches.

(l) No exceptions to these conditions will be made for any camper without the express permission of the relevant Caravan Park Manager.

Any dog that has been declared a dangerous dog, menacing dog or restricted breed dog, within the meaning of the Domestic Animals Act 1994, must NOT be brought into any Authority managed Caravan Park.

Assistance Animals

The Authority compiles with all Victorian and Commonwealth legislation regarding Assistance Animals. These animals are permitted in all Authority managed Caravan Parks. Guests may be asked to provide proof, in advance, that the animal is a certified assistance animal as outlined within Victorian and Commonwealth legislation.

The Authority seeks to provide the best experience for all its guests. Guests with an assistance animal should speak to the relevant Caravan Park management to arrange the best access and location (subject to availability) for their stay.

The rules relating to dog control and behaviour, set out above, shall also apply to assistance animals.

OTHER ANIMALS

Other animals (excluding assistance animals) are not permitted in any Authority managed Caravan Parks. Any guest who brings other types of animals into the Caravan Parks will be asked to remove them immediately and may also have their booking cancelled. In this instance, the guest(s) will only be entitled to a refund for the portion of their stay that was not used.

LIABILITY

Dog owners are personally responsible and will be held to be so, for any and all personal injuries and/or property damage or losses in relation to any actions by or because of their dog or other animal.

DEFINITIONS

Assistance Animal:

An assistance animal is a trained support designed to facilitate the participation of people with disability in accessing various aspects of personal and public life.

Section 9 of the Disability Discrimination Act 1992, sets out the legal definition of an assistance animal as a dog or other animal that:

(a) is accredited under a State or Territory law to assist a person with a disability to alleviate the effects of disability; or

(b) is accredited by an animal training organisation prescribed in the regulations; or

(c) is trained to assist a person with a disability to alleviate the effect of the disability and meets standards of hygiene and behaviour that are appropriate for an animal in a public place.